Writer with 7+ years of experience creating documentation, consumer content, and editorial material across SaaS, healthcare IT, and real estate technology. I specialize in translating complex technical concepts into clear, accessible content — from API references and incident response runbooks to localized city guides and antiquarian book catalogues.
A multi-scenario escalation plan written for IT on-call staff at the United Network for Organ Sharing (UNOS). The document walks analysts through diagnosing imaging upload failures across Azure-hosted infrastructure, checking API health endpoints, reviewing system logs, and escalating to the appropriate engineering or vendor contacts. It also includes a comprehensive help desk troubleshooting section covering six common user-facing scenarios. Sensitive system names, URLs, and internal identifiers have been redacted.
An explanatory technical guide written for a general audience, covering the operating principles, key components, and meter-reading procedures for diaphragm gas meters. The piece breaks down the four-stage fill cycle, identifies each internal component and its function, and provides step-by-step instructions for reading both analog and digital meter indexes. Written as freelance work for Index AR Solutions, the guide demonstrates the ability to make mechanical and engineering concepts accessible to non-specialist readers.
A consumer-facing city profile and companion video script created for the Homes.com platform. The article covers housing inventory, schools, parks, dining, and transportation for prospective homebuyers considering Fullerton, California. It incorporates quotes from a local real estate professional and balances SEO-driven structure with a conversational, informative tone. The accompanying video script adapts the same research into a shorter, narrator-friendly format with section-by-section breakdowns. This piece is representative of hundreds of similar localized guides I produced at CoStar.
SEO ContentConsumer-Facing CopyVideo ScriptingReal EstateLocalized Content at Scale
Another Homes.com city profile, this time covering Sequim, Washington — a small retirement-friendly city on the Olympic Peninsula. The guide covers housing options ranging from manufactured units to luxury homes, outdoor recreation including Dungeness National Wildlife Refuge and Olympic National Park, and practical details like school districts and transit access. Like the Fullerton piece, it includes both a long-form article and a condensed video script, showing adaptability across formats and audience needs within a single content workflow.
SEO ContentConsumer-Facing CopyVideo ScriptingSME InterviewsCross-Functional Coordination
A Pacific Miscellany: Asia and the Americas — Catalogue 201
Jeff Weber Rare BooksContent Manager2017–2018
A professionally designed sales catalogue featuring 86 antiquarian books and rare materials related to Asia, the Americas, and the Pacific. As Content Manager, I researched, wrote, and edited the bibliographic descriptions, provenance notes, and historical annotations for each entry. The work required deep research into publication history, binding terminology, and collector context — distilling scholarly detail into concise, accurate copy that serves both specialist collectors and institutional buyers. I also supervised junior writers, established style standards, and managed the end-to-end production workflow.
Catalogue WritingResearch & AnnotationEditorial ManagementPublication ProductionStyle Guide Development